FAQ's

FAQS

Here are answers to some common questions. 

  • What are your business hours?

    We are operating a 24 x 7 model, though there are a few occasions that the team won't be available. 

  • What are the general Terms & Conditions

    Please visit our terms and conditions section; this button is visible on the pages at the bottom.  

  • What type of payment methods do you accept?

    We accept all major credit & debit cards. If you are facing any issues, please get in touch with our customer support team. 

  • Can I get a full refund?

    Each attraction ticket has its independent cancellation policy and this has been created to ensure that we are flexible where we can. Please read the cancellation policy on the product page or checkout page before booking. 

  • I can’t find my original receipt. What should I do?

    As an online travel agency, we always send invoices and tickets to the email registered with us. For any queries, please quote the reference number that starts with DM

  • Do you have any branches overseas?

    We are headquartered in the USA, however we have branches and affiliate office across major countries in the world 

  • Online Payment Security ?

    We use Radar service to ensure that most transactions pass through 3D Secure; this ensures enhanced security. In certain cases where banks do you require this layer of approval, we are unable to guarantee that the payment will go through the authentification process. 



Talk to us today!

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